Common questions
Can I use Concierge and Advisor together?
Yes — and they're designed to work together. Advisor monitors your portfolio and builds your Plan until you're ready to book. When your Plan reaches the Book Now state, Concierge guides the execution. Advisor subscribers also receive 10% off every Concierge session.
Does Concierge actually book the trip for me?
We handle the whole trip alongside you — the outbound, the hotel, and the return — and you approve every irreversible action. You log into your own accounts, and you give the final go on anything that can't be undone. Automated where it helps, confirmed by you where it matters.
What if the award seat disappears during my session?
Concierge includes an exception handler for exactly this situation. If award space changes during your session, we guide you through the recovery options — including how to get your points back if a transfer hasn't occurred yet.
Is the Concierge fee per person or per trip?
Per trip — one flat fee covers your whole party, whether you're traveling solo, as a couple, or as a family. Most services charge per passenger; we don't. And you're only charged after your seat is confirmed, never before.
Does Pointfolio earn commissions on credit cards?
No. Pointfolio has no affiliate relationships with any credit card issuer, airline, or hotel program. Our only revenue comes from Concierge fees and Advisor subscriptions. That structure is what makes our analysis independent.
Can I cancel Advisor at any time?
Yes. Monthly subscriptions cancel at the end of the current billing period. Annual subscriptions are non-refundable but you retain full access through the end of the year.
What programs does Pointfolio support?
Pointfolio supports all major transferable currencies (Chase Ultimate Rewards, Amex Membership Rewards, Capital One Miles, Citi ThankYou, Bilt Rewards) and the most valuable transfer partners including Virgin Atlantic, Flying Blue, Aeroplan, World of Hyatt, Hilton, Marriott, United, Delta, and more.